Hotel Villa Cappugi, Pistoia

I had a mixed experience at the hotel. The rooms were beautiful with a view of the pool and a giant-sized comfortable bed, but there was a hiccup with room availability upon arrival. The staff were very friendly and helpful. The dining options were extensive, but there were some issues with the service and the closure of local shops and the pool during the winter affected the location negatively.

My stay was a lovely experience overall. The room had a most comfortable bed and even a private veranda to enjoy the sights, though it was smaller than expected. The service was friendly and helpful, despite some issues due to a high influx of tourists. The location was perfect for exploring the Tuscany region, and the dining options were varied and delicious. The facilities were convenient and well-maintained, offering a pleasant stay.

I had three fantastic nights sleep in a really comfy non-smoking room with a nice balcony. The decor was starting to look a little tired, but the spotlessly clean bathroom made up for it. The staff were detail-oriented and very helpful with bookings, although the Wi-Fi in the lobby was a bit slow. The hotel's excellent location allowed for easy access to picturesque Pistoia and the stunning Tuscan hills. The dining options were somewhat disappointing compared to other services, but the pool area was clean and inviting.